1. Introduction
Welcome to Protectix. We are committed to protecting your personal information and your right to privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our platform.
2. Information We Collect
2.1 Personal Information
We collect personal information that you voluntarily provide to us when you:
- Register for an account
- Use our AI assistants (Agentix and Selectix)
- Contact us for support
- Subscribe to our services
This information may include:
- Name and contact details (email address, phone number)
- Professional information (firm name, FCA/FRN number if applicable)
- Payment information (processed securely through Stripe)
- Usage data and platform interactions
2.2 Automatically Collected Information
When you use our platform, we automatically collect certain information, including:
- Device and browser information
- IP address and location data
- Usage patterns and feature interactions
- Error logs and performance data
3. How We Use Your Information
We use your information to:
- Provide, operate, and maintain our services
- Process your transactions and manage subscriptions
- Improve and personalize your experience
- Communicate with you about updates, security, and support
- Detect and prevent fraud or security issues
- Comply with legal obligations
4. Data Storage and Security
4.1 Where We Store Your Data
Your data is stored using Firebase (Google Cloud Platform) with servers located in secure data centers. We implement industry-standard security measures including:
- End-to-end encryption for data in transit
- Encryption at rest for stored data
- Regular security audits and monitoring
- Access controls and authentication requirements
4.2 Data Retention
We retain your personal information only for as long as necessary to fulfill the purposes outlined in this policy, unless a longer retention period is required by law.
5. AI Processing and Data Usage
When you use our AI assistants (Agentix™ and Selectix™), your queries and inputs are processed using OpenAI's GPT models. Important notes:
- We do not store sensitive personal health information or regulated advice
- AI interactions are logged for quality and billing purposes only
- Your data is not used to train third-party AI models
- Conversation history is stored locally in your browser and can be deleted at any time
6. Third-Party Services
We use the following third-party services:
- Firebase/Google Cloud: Authentication and data storage
- Stripe: Payment processing (subject to Stripe's privacy policy)
- OpenAI: AI model processing (subject to OpenAI's privacy policy)
- Resend: Email communications
7. Your Rights
Under UK GDPR, you have the right to:
- Access: Request a copy of your personal data
- Rectification: Correct inaccurate or incomplete data
- Erasure: Request deletion of your data (right to be forgotten)
- Restriction: Limit how we process your data
- Portability: Receive your data in a machine-readable format
- Objection: Object to certain types of processing
To exercise these rights, contact us at: privacy@protectix.co.uk
8. Cookies and Tracking
We use essential cookies to maintain your session and provide core functionality. We do not use third-party advertising or tracking cookies. You can manage cookie preferences through your browser settings.
9. Children's Privacy
Our services are not intended for individuals under 18 years of age. We do not knowingly collect personal information from children.
10. Changes to This Policy
We may update this Privacy Policy from time to time. We will notify you of any material changes by posting the new policy on this page and updating the "Last updated" date.
11. Contact Us
If you have questions about this Privacy Policy, please contact us:
This privacy policy is compliant with UK GDPR and Data Protection Act 2018.